Ron

I had a lot of communication with Matt from this company, and I have been very impressed with his knowledge, and he answered any question I had, no matter how simple, or how technical it was. He also explained to me about the background behind this kind of technology and also how it works. I also read all the reviews to learn more about this product. And I was very impressed how positive all of these reviews were.

Unfortunately my power supply went bad in about 2 months. I read that only a couple other people had a problem with their power supplies as well. Out of all high number of positive reviews, only a very small number of customers had this problem, and that really this says a lot about a product. These are very good odds. In todays world the success rate of a lot of products is really bad. And seems to be getting worse.

Well anyway, I emailed Matt, he told me some things to check out, and helped me determine that the power supply needed replacing, and sent me a new one right away. How about that for service, and, how quickly he answer emails. He also tells me that he is very proactive in fixing problems with the power supplies as problems arise. As an example, this generation of power supplies have been changed, with a more robust LED and the circuitry is improving as problems develop. Now days with mass production things are bound to have problems, but not a lot of companies seem to really care. They continue selling bad products and we as customers suffer the loss. This does not seem to be the case with Matt at WaterTankTec. He really seems to care, and truly takes good care of his customers, and cares a lot about his product. I hope his company continues to be successful, and he keeps doing such a great job for us.